{"id":352,"date":"2017-01-13T10:46:28","date_gmt":"2017-01-13T08:46:28","guid":{"rendered":"http:\/\/apartmanymaliarik.sk\/?page_id=352"},"modified":"2023-11-15T12:42:18","modified_gmt":"2023-11-15T10:42:18","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/apartmanymaliarik.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"REKLAMA\u010cN\u00dd PORIADOK"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>Recepcia<\/strong><\/p>\n<p style=\"text-align: justify;\">K\u00a0zabezpe\u010deniu spr\u00e1vneho postupu pri vybavovan\u00ed reklam\u00e1ci\u00ed nedostatkov na\u00a0slu\u017eb\u00e1ch poskytovan\u00fdch v\u00a0Ubytovan\u00ed v\u00a0s\u00fakrom\u00ed &#8211; objekt *** v apartm\u00e1noch Maliarik, Dem\u00e4novsk\u00e1 dolina 316 sa na z\u00e1klade z\u00e1kona \u010d.634\/1992Zb. v\u00a0znen\u00ed neskor\u0161\u00edch predpisov a\u00a0z\u00e1kona \u010d.40\/1964Zb. ob\u010dianskeho z\u00e1konn\u00edka v\u00a0znen\u00ed neskor\u0161\u00edch predpisov, vyd\u00e1va tento reklama\u010dn\u00fd poriadok:<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 1<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Z\u00e1kladn\u00e9 ustanovenia<\/u><\/p>\n<p style=\"text-align: justify;\">Poskytovanie slu\u017eieb sa riadi ustanoveniami \u010dasti VIII. Ob\u010dianskeho z\u00e1konn\u00edka\u00a0 \u010d.40\/1964 Zb. v\u00a0znen\u00ed neskor\u0161\u00edch zmien a\u00a0doplnkov, ktor\u00e9 ich menia a\u00a0dop\u013a\u0148aj\u00fa a\u00a0predpisov vydan\u00fdch na jeho realiz\u00e1ciu.<\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong><strong>\u010cl\u00e1nok 2<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong><u>Pr\u00e1vo z\u00e1kazn\u00edka na reklam\u00e1ciu<\/u><\/p>\n<p style=\"text-align: justify;\">V\u00a0pr\u00edpade, ak z\u00e1kazn\u00edkovi s\u00fa v\u00a0apartm\u00e1noch Maliarik poskytovan\u00e9 slu\u017eby ni\u017e\u0161ej kvality alebo ni\u017e\u0161ieho rozsahu ako to bolo vopred dohodnut\u00e9, vznik\u00e1 z\u00e1kazn\u00edkovi pr\u00e1vo na reklam\u00e1ciu.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 3<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Uplatnenie reklam\u00e1cie<\/u><\/p>\n<p style=\"text-align: justify;\">Ak z\u00e1kazn\u00edk zist\u00ed d\u00f4vody a\u00a0skuto\u010dnosti, ktor\u00e9 m\u00f4\u017eu by\u0165 predmetom reklam\u00e1cie, je povinn\u00fd uplatni\u0165 pr\u00edpadn\u00fa reklam\u00e1ciu ihne\u010f, bez zbyto\u010dn\u00e9ho odkladu u\u00a0pracovn\u00edka recepcie. V\u00a0z\u00e1ujme r\u00fdchleho priebehu reklama\u010dn\u00e9ho vybavenia je \u00fa\u010deln\u00e9, aby z\u00e1kazn\u00edk pri uplat\u0148ovan\u00ed reklam\u00e1cie predlo\u017eil doklady o\u00a0poskytnut\u00ed slu\u017eby (k\u00f3pia objedn\u00e1vky, fakt\u00fara, doklad o zaplaten\u00ed a\u00a0pod.), pokia\u013e m\u00e1 tak\u00fdto doklad k\u00a0dispoz\u00edcii. Pr\u00e1vo na reklam\u00e1ciu nedostatkov v ubytovan\u00ed zanikne, pokia\u013e nebolo uplatnen\u00e9 do odchodu klienta. Pracovn\u00edk recepcie sp\u00ed\u0161e z\u00e1znam o reklam\u00e1cii s\u00a0uveden\u00edm objekt\u00edvnych okolnost\u00ed reklam\u00e1cie. Zodpovedn\u00fd ved\u00faci ubytovania alebo recep\u010dn\u00fd je povinn\u00fd po starostlivom presk\u00faman\u00ed rozhodn\u00fa\u0165 o\u00a0sp\u00f4sobe vybavenia reklam\u00e1cie ihne\u010f alebo v\u00a0zlo\u017eitej\u0161\u00edch pr\u00edpadoch obozn\u00e1mi z\u00e1kazn\u00edka o\u00a0lehote vybavenia reklam\u00e1cie, ktor\u00e1 nesmie by\u0165 dlh\u0161ia ako 30 dn\u00ed.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 4<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Chyby odstr\u00e1nite\u013en\u00e9<\/u><\/p>\n<p style=\"text-align: justify;\">Ubytovacie slu\u017eby. Z\u00e1kazn\u00edk m\u00e1 pr\u00e1vo \u00a0po\u017eadova\u0165 bezplatn\u00e9, riadne a v\u010dasn\u00e9 odstr\u00e1nenie nedostatkov a\u00a0to &#8211; v\u00fdmena vadn\u00e9ho alebo doplnenie drobn\u00e9ho vybavenia apartm\u00e1nu<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 5<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Chyby neodstr\u00e1nite\u013en\u00e9<\/u><\/p>\n<p style=\"text-align: justify;\">Pokia\u013e nie je\u00a0 mo\u017en\u00e9 odstr\u00e1ni\u0165 chyby technick\u00e9ho charakteru v\u00a0apartm\u00e1ne pridelenom z\u00e1kazn\u00edkovi (porucha vykurovacieho syst\u00e9mu, slab\u00fd tlak vody, nedostatok teplej vody, porucha v\u00a0pr\u00edkone elektrickej energie a pod.), a ak ubytovanie v\u00a0s\u00fakrom\u00ed nem\u00f4\u017ee z\u00e1kazn\u00edkovi pon\u00faknu\u0165 in\u00e9, n\u00e1hradn\u00e9 ubytovanie<strong>\u00a0<\/strong>a\u00a0apartm\u00e1n bude \u00a0napriek t\u00fdmto nedostatkom poskytnut\u00fd z\u00e1kazn\u00edkovi, m\u00e1 z\u00e1kazn\u00edk \u00a0pr\u00e1vo na:<\/p>\n<p style=\"text-align: justify;\">&#8211; primeran\u00fa z\u013eavu zo z\u00e1kladnej ceny platn\u00e9ho cenn\u00edka<\/p>\n<p style=\"text-align: justify;\">&#8211; zru\u0161enie potvrdenej objedn\u00e1vky alebo zmluvy pred prenocovan\u00edm a na vr\u00e1tenie pe\u0148az\u00ed za nevy\u010derpan\u00e9 noci<\/p>\n<p style=\"text-align: justify;\">&#8211; v pr\u00edpade, \u017ee z\u00a0jednostrann\u00e9ho rozhodnutia prev\u00e1dzky d\u00f4jde k\u00a0z\u00e1va\u017enej zmene v\u00a0ubytovan\u00ed oproti dohode a\u00a0z\u00e1kazn\u00edk nes\u00fahlas\u00ed s\u00a0n\u00e1hradn\u00fdm ubytovan\u00edm, m\u00e1 taktie\u017e pr\u00e1vo na zru\u0161enie objedn\u00e1vky alebo zmluvy pred prenocovan\u00edm a\u00a0vr\u00e1tenie pe\u0148az\u00ed.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 6<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Lehoty na uplatnenie reklam\u00e1ci\u00ed<\/u><\/p>\n<p style=\"text-align: justify;\">Z\u00e1kazn\u00edk je povinn\u00fd osobne sa z\u00fa\u010dastni\u0165 vybavovania reklam\u00e1cie, je povinn\u00fd poskytn\u00fa\u0165 objekt\u00edvne inform\u00e1cie t\u00fdkaj\u00face sa poskytovanej slu\u017eby. Ak to vy\u017eaduje povaha vec\u00ed, mus\u00ed z\u00e1kazn\u00edk umo\u017eni\u0165 pracovn\u00edkom ubytovania v\u00a0s\u00fakrom\u00ed pr\u00edstup do priestoru, ktor\u00fd mu bol prenajat\u00fd ako prechodn\u00e9 ubytovanie, aby bolo mo\u017en\u00e9 presved\u010di\u0165 sa o\u00a0od\u00f4vodnenosti reklam\u00e1cie.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 7<\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Platobn\u00e9 podmienky<\/u><\/p>\n<p style=\"text-align: justify;\">Za ubytovanie a\u00a0s\u00a0n\u00edm spojen\u00e9 slu\u017eby je z\u00e1kazn\u00edk povinn\u00fd zaplati\u0165 cenu v\u00a0term\u00ednoch ur\u010den\u00fdch t\u00fdmto poriadkom. Z\u00e1kazn\u00edk zaplat\u00ed 100% platby alebo z\u00e1lohov\u00fa platbu pred n\u00e1stupom na pobyt vo v\u00fd\u0161ke 50% z\u00a0ceny objednan\u00fdch slu\u017eieb na z\u00e1klade potvrdenia rezerv\u00e1cie a prip\u00edsan\u00edm na \u00fa\u010det poskytovate\u013ea do dvoch dn\u00ed od vystavenia dokladu. Nezaplatenie z\u00e1lohy je pova\u017eovan\u00e9 za zru\u0161enie rezerv\u00e1cie. Zostatok ceny pobytu hrad\u00ed z\u00e1kazn\u00edk prevodn\u00fdm pr\u00edkazom so splatnos\u0165ou 3 dn\u00ed pred za\u010diatkom pobytu, pr\u00edpadne v\u00a0hotovosti najnesk\u00f4r pri prihl\u00e1sen\u00ed na pobyt. Platobn\u00e9 podmienky m\u00f4\u017eu by\u0165 individu\u00e1lne p\u00edsomne dohodnut\u00e9 inak.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 8 <\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Storno poplatky<\/u><\/p>\n<p style=\"text-align: justify;\">Storno poplatok sa rozumie dohodnut\u00e1 zmluvn\u00e1 pokuta. Stornovanie rezerv\u00e1cie vopred dohodnut\u00fdch objednan\u00fdch slu\u017eieb \u2013 ubytovanie:<\/p>\n<p>V pr\u00edpade zru\u0161enia rezerv\u00e1cie alebo jej \u010dasti:<\/p>\n<ul>\n<li>0-30 dn\u00ed (vr\u00e1tane) pred n\u00e1stupom na pobyt je storno poplatok vo v\u00fd\u0161ke 100% z ceny rezerv\u00e1cie.<\/li>\n<li style=\"text-align: justify;\">31 dn\u00ed a viac pred n\u00e1stupom na pobyt je storno poplatok 0% z ceny rezerv\u00e1cie.<\/li>\n<li style=\"text-align: justify;\">s v\u00fdnimkou, ak nastan\u00fa okolnosti vy\u0161\u0161ej moci.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Stornovanie rezerv\u00e1cie, objedn\u00e1vky alebo jej \u00a0\u010dasti sa vykon\u00e1va p\u00edsomn\u00fdm ozn\u00e1men\u00edm poskytovate\u013eovi. Stornovanie sa uplat\u0148uje aj v\u00a0pr\u00edpade, \u017ee objedn\u00e1vate\u013e neozn\u00e1mil stornovanie rezerv\u00e1cie, objedn\u00e1vky alebo jej \u010dasti a\u00a0objednan\u00e1 slu\u017eba nebola vy\u010derpan\u00e1 v\u00a0de\u0148 term\u00ednu pobytu.<\/p>\n<p style=\"text-align: justify;\"><strong>\u010cl\u00e1nok 9 <\/strong><\/p>\n<p style=\"text-align: justify;\"><u>Z\u00e1vere\u010dn\u00e9 ustanovenie<\/u><\/p>\n<p style=\"text-align: justify;\">Tento reklama\u010dn\u00fd poriadok nadob\u00fada \u00fa\u010dinnos\u0165 d\u0148om 1.1.2016<\/p>","protected":false},"excerpt":{"rendered":"<p>Recepcia K\u00a0zabezpe\u010deniu spr\u00e1vneho postupu pri vybavovan\u00ed reklam\u00e1ci\u00ed nedostatkov na\u00a0slu\u017eb\u00e1ch poskytovan\u00fdch v\u00a0Ubytovan\u00ed v\u00a0s\u00fakrom\u00ed &#8211; objekt *** v apartm\u00e1noch Maliarik, Dem\u00e4novsk\u00e1 dolina 316 sa na z\u00e1klade z\u00e1kona \u010d.634\/1992Zb. v\u00a0znen\u00ed neskor\u0161\u00edch predpisov a\u00a0z\u00e1kona \u010d.40\/1964Zb. ob\u010dianskeho z\u00e1konn\u00edka v\u00a0znen\u00ed neskor\u0161\u00edch predpisov, vyd\u00e1va tento reklama\u010dn\u00fd poriadok: \u010cl\u00e1nok 1 Z\u00e1kladn\u00e9 ustanovenia Poskytovanie slu\u017eieb sa riadi ustanoveniami \u010dasti VIII. Ob\u010dianskeho z\u00e1konn\u00edka\u00a0 \u010d.40\/1964 Zb.<\/p>\n<a href=\"https:\/\/apartmanymaliarik.sk\/en\/reklamacny-poriadok\/\" class=\"sohohotel-more-link\">Read More<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-352","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/pages\/352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/comments?post=352"}],"version-history":[{"count":6,"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/pages\/352\/revisions"}],"predecessor-version":[{"id":9949,"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/pages\/352\/revisions\/9949"}],"wp:attachment":[{"href":"https:\/\/apartmanymaliarik.sk\/en\/wp-json\/wp\/v2\/media?parent=352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}